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Nostrada AI Privacy Policy
 

1. Introduction

This Privacy Policy explains how Nostrada AI Ltd ("we", "us", "our") collects, uses, and protects your personal data when you use our website, products, or services. We are committed to protecting your privacy and handling your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

We collect and process the following categories of personal data:

a. Information you provide directly

  • Name, job title, organisation, and contact details (email, phone number)

  • Account registration details and login credentials

  • Payment and billing information (where applicable)

  • Communications you send to us (e.g. emails, chat messages, feedback)

b. Information we collect automatically

  • Technical data such as IP address, browser type, operating system, and device identifiers

  • Usage data including login frequency, activity logs, pages viewed, and interaction with AI features

  • Cookies and analytics data (see Section 8)

c. Information from third parties

  • Publicly available data, such as from government websites or professional profiles

  • Data licensed from third-party providers to improve AI model accuracy and contextual performance

We do not collect or process special category data (e.g. health, political beliefs, religion) unless explicitly necessary for a specific service, and only with explicit consent.
 

3. How We Use Your Information

We process your personal data to:

  • Provide, operate, and improve our AI tools and services

  • Manage your account and subscription

  • Communicate with you about product updates, support, and service notices

  • Conduct analytics to improve system performance and user experience

  • Comply with legal obligations and enforce our Terms of Service

We rely on the following lawful bases for processing:

  • Contractual necessity (to provide our services)

  • Legitimate interests (e.g. improving products, ensuring system security)

  • Legal obligation (e.g. accounting or compliance requirements)

  • Consent, where applicable (e.g. marketing communications)

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4. Data Retention

We retain personal data only as long as necessary for the purposes set out above or as required by law. Inactive accounts are deleted or anonymised after [insert timeframe, e.g. 24 months] unless required for legitimate business or legal reasons.

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5. Data Sharing

We may share limited personal data with:

  • Service providers who support our operations (e.g. cloud hosting, analytics, payment processors)

  • Professional advisers (e.g. auditors, legal counsel)

  • Public authorities where required by law or regulation

All third parties are bound by strict contractual obligations to handle data securely and in accordance with applicable data protection laws.

We do not sell or rent your personal data.

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6. International Data Transfers

Where data is transferred outside the UK or EEA (e.g. for cloud hosting), we ensure appropriate safeguards are in place, such as the UK’s International Data Transfer Addendum or other approved mechanisms.

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7. Your Rights

Under UK data protection law, you have the right to:

  • Access a copy of your personal data

  • Correct or update inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing in certain circumstances

  • Data portability (receive your data in a structured, commonly used format)

  • Withdraw consent at any time (where processing is based on consent)

You can exercise these rights by contacting hello@nostrada.ai.

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8. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyse site usage and performance

  • Improve product features

You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

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9. Data Security

We use a combination of technical and organisational measures to protect your data, including encryption, access controls, and regular security audits. However, no online service can guarantee absolute security.

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10. Children’s Data

Our services are not intended for individuals under 16. We do not knowingly collect data from minors.

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11. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available at www.nostrada.ai/privacy. Substantial changes will be communicated by email or in-app notification.

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12. Contact Us

If you have any questions or complaints about this policy or how we handle your data, please contact:

Data Protection Officer
Nostrada AI Ltd
Email: hello@nostrada.ai

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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